Lenovo

God I hate this company so much. The 4 times I've dealt with them has always been bad. My personal laptop got sent to the wrong address... TWICE. The thing almost got sent back to the manufacturer in China. Had I been a day late in calling and asking why the heck my laptop got delivered in norcal instead of san diego it might have ended up on the ship back to its maker. My work laptop almost had a similar issue... The laptop got delivered to the wrong office and I had to jump through a bunch of different hoops to get it delivered to the right office. Lenovo has a special account with UPS such that only Lenovo can make changes to the delivery system.

Then when I was in Japan... I discovered my warranty didn't cover Japan because Lenovo in Japan (and presumably other parts of the world) are not the same company at all and are not able to share parts or specs. So in order to get my laptop fixed... I'd have to ship it back to someone in the states, have them deal with the warranty, and ship it back to Japan. UGH... So I went 6 weeks without a computer at home.

My latest issue with lenovo is in replacing a battery that suddenly died (it went from being able to charge to about 80% to holding a 25% charge in a week.. its prolly less now and the damn thing isn't much more than a year old). I bought a refurbed battery straight off of Lenovo's outlet only to find out that the battery for the 14" and the 15" inch version of my model are different... WTF. After talking to the Lenovo folks about it they were like... we'll give you a refund. But I'm still left with a dead battery.

I am never buying from this company ever again. ugh... Unfortunately... I really like their laptops... just their customer service and the way their business is structured bear few benefits for their customers.